Orders & shipping
Where is my order? In-stock bottles ship within 1–3 business days (Mon–Fri). You'll get a tracking number by email when it leaves. If nothing has moved after that window, contact us with your order number.
Do you deliver outside the USA? No. We ship only within the United States, to most states. Checkout will tell you if we can't ship to your address.
How long does delivery take? Standard delivery usually takes 2–5 business days once shipped. Timing is shown on each product page.
Do you offer express shipping? Yes. Email us before or right after you order and we'll quote it.
Do I need to be present to receive my order? Yes. Someone 21 or older must sign for the package with valid ID. Carriers will not leave alcohol at the door.
What happens if I miss my delivery? The carrier will attempt delivery up to three times. If the package comes back to us, contact us to arrange a reship. Returned orders are subject to a 25% restocking fee and shipping charges are non-refundable.
Can I change my shipping address after ordering? Yes, if the order hasn't shipped. Once it has, contact the carrier directly with your tracking number.
A bottle arrived damaged. Photograph the box and the bottle before you throw anything away and email us within 48 hours. We'll replace it or refund it.
Products
Is a bottle in stock? Availability is shown on each product page. Some bottles are sourced to order and ship in 3–7 business days; the page says so before you buy.
What if something I ordered is out of stock? We'll offer a full refund or suggest a replacement.
What does "additive-free" mean here? Tequila made without the abocantes the rules allow at up to 1% — glycerin, caramel color, oak extract and sugar-based syrup. We flag a bottle only when it's listed by the Additive-Free Alliance or declared additive-free by its producer.
What does "rare & allocated" mean? Bottles we receive in limited numbers: allocations from the importer, single barrels, limited editions. Quantities are small and we can't hold them.
Can you find a bottle you don't list? Often. Email support@agavevault.com with the producer and expression.
Engraving, bundles & gifts
How does engraving work? Any bottle marked ENGRAVABLE can be engraved by hand with a name, a date, initials or a short message. Choose it on the product page; text engraving is $25, a logo is $35. Engraved bottles add 1–2 business days and cannot be returned.
How do bundles work? Add any three bottles from the bundle shelf and 5% comes off automatically at checkout; six bottles save 10%. No code needed.
Can I send a gift? Yes. Add a handwritten gift note free on any product page, or gift wrap for $14.99. The recipient must be 21+ and sign for delivery. See corporate gifting for larger orders.
Payments & returns
What payment methods do you accept? Shop Pay, debit cards and credit cards.
Do you charge sales tax? Sales tax is calculated from your shipping address and added at checkout.
Can I return a bottle? All sales are final on alcohol, except bottles that arrive damaged or wrong. Full details on the returns page.